Support tools for
indie brands
competing with giants
Instant, elevated customer experience that puts you totally in control—without wasting your time.
Free forever on first 250 chats
No setup fees
Cancel anytime
Flexible Plans
Support that works
right out of the box
Start free with industry-tuned AI that understands your business from day one. Scale to human backup when you're ready.
Free Plan
$0forever
100 chats/mo included
- 100 AI Interactions per month
- Store managed knowledge base
- Live analytics for every AI conversation
- Access to the merchant community forum
Starter Plan
$10per month
200 chats/mo included
- 200 AI Interactions included
- $0.10 for each additional AI Interaction beyond the included 200
- Store managed knowledge base
- Live analytics for every AI conversation
- Access to the merchant community forum
- Support tickets for customer support
- Adjust usage caps anytime
Extra chats: $0.10 ea.
Professional Plan
$500per month
Unlimited chats/mo included
- Unlimited AI Interactions
- Unlimited Agent Managed Knowledge Base
- 100 Agent Handled Interactions included
- $1.00 per additional Agent Handled Interaction, subject to your chosen usage cap
- Store managed knowledge base
- Live analytics for every AI conversation
- Access to the merchant community forum
- Support tickets for customer support
- Adjust usage caps anytime
- Custom Trained AI Model
- Dedicated success manager
Extra chats: $1.00 per agent interaction
Cost Calculator
Calculate your
monthly savings
See how much money and time you'll save vs. hiring your own customer support team.
Select a plan to compare:
Monthly conversation volume500 conversations
05001,0001,500
Before Garrio
Agent coverage needed
500 conversations (100% manual handling)
Agent hours + management overhead
125.0 hours + 40% management costs
Estimated monthly cost
$4684
With Starter Plan
Garrio plan cost
$40 + 70% AI deflection
Remaining agent costs
$1405 (30% need agents + mgmt)
Total monthly cost
$1445
You save $3239 per month
Savings from AI deflecting 350 conversations (still need to manage agents for remaining 30%) • Based on 500 conversations/month
Need higher volume or custom features?
Our Professional plan offers dedicated success management, monthly model refreshes, and enterprise-grade support.
Cost calculations based on BLS customer service representative wage data ($20.59/hour + 30% benefits + 40% management overhead = $37.48/hour total). Average interaction time: 15 minutes. View full methodology
Feature Comparison
What's in
each plan?
Compare features across all plans to find the right fit for your business.
| Feature | Free Plan | Starter Plan | Professional PlanPOPULAR |
|---|---|---|---|
| AI Interactions included | 100 per month | 200 per month | Unlimited |
| Agent Handled Interactions | Not available | Not available | 100 included |
| AI Interaction overage rate | Not available | $0.10 per interaction | Included (unlimited) |
| Agent Interaction overage rate | Not available | Not available | $1.00 per interaction |
| Live analytics dashboard | |||
| Store managed knowledge base | |||
| Agent managed knowledge base | Unlimited | ||
| Custom trained AI model | |||
| Support level | Community forum | Community + tickets | Dedicated manager |
| Adjustable usage caps |
All plans include free setup, 24/7 support, and can be cancelled anytime
FAQs
Frequently asked
questions
Get answers to common questions about our pricing and billing.
Still have questions?
Contact SupportReady to transform your support?
Stop losing sales to
slow support
Join 500+ Shopify stores that turned their support from a cost center into a revenue engine.
5 min
Setup time
250 chats
Free forever
98%
Done for you